Account Supervisor

Job Overview

As the Account Supervisor, you will be responsible for overseeing team operations and performance while ensuring compliance with PHI and HIPAA standards. You will develop strategies to improve service delivery, monitor quality metrics, and foster a team culture rooted in accountability, growth, and customer satisfaction. This is a leadership role requiring a proactive mindset, strong people management skills, and a deep understanding of healthcare support services.

Responsibilities

• Oversee daily workflow and team schedules to maintain service levels
• Implement and manage processes that ensure call quality and adherence to customer experience standards
• Monitor service quality and compliance with PHI and HIPAA regulations
• Foster an open communication culture and create a motivating team environment
• Generate performance reports and track account metrics
• Coach team members to improve skills, confidence, and communication
• Address and resolve performance, attendance, or behavioral issues promptly
• Recognize and reward high performance and team accomplishments
• Lead feedback sessions and resolve team conflicts
• Identify process improvement opportunities to boost service efficiency
• Coordinate specific task assignments and execute directives from leadership
• Maintain confidentiality of sensitive information and support financial security
• Perform additional duties as assigned by management

Job Qualifications and Skills Set

• At least 2 years in a supervisory or leadership role within a customer service or healthcare support environment
• Strong understanding of HIPAA/PHI compliance
• Exceptional leadership and coaching skills
• Proficiency in performance tracking tools and reporting software
• Excellent written and verbal English communication
• Strong conflict resolution and team-building skills
• Ability to lead by example in a high-paced environment