Retail Outsourcing Services and Ecommerce BPO from Cebu, Philippines

Your team answers shoppers by email, chat, phone and marketplace messaging, using your policies, your saved replies and your order system, and passes anything outside your rules to the person you name.

The detail of order, returns and marketplace support is on our ecommerce customer service outsourcing page. For phone and multichannel queues across industries, see customer support outsourcing.

New products arrive, suppliers change specifications and every marketplace wants its own format. The team can upload products in bulk from spreadsheets, write and update titles, descriptions and attributes, sort products into categories and filters, set up the discounts and offers you approve, and prepare product images to each platform's requirements.

How that work is set up is on our ecommerce product entry page.

The team can enter and update orders, work the exception queue (address problems, out-of-stock items, split shipments and held orders), pass orders to your warehouse or fulfillment partner the way you set up, and keep tracking details current.

Returns get the same care on the back-office side: checking each request against your return policy, logging what comes back, updating inventory, and issuing the refund, exchange or store credit inside the limits you set in your own platform. Payment processing stays with your payment provider, so the team never needs card numbers.

For order entry and record work at volume, see our data entry outsourcing and back-office outsourcing services pages.

Selling on marketplaces such as Amazon, Walmart and eBay means more accounts to watch. The team can keep listings current, update stock levels and the prices you set, answer buyer messages within each marketplace's rules, read performance notifications, open support cases and report what needs your decision. You keep ownership of every account and give each team member their own user access.

The team can also pull the regular reports you ask for: daily orders, returns by reason, low stock and listing errors.

Retail volume follows the calendar: holiday sales, promotions and product launches. Team members can be added and trained ahead of a known peak, under the same team lead. While volume is high, the account can run across more shifts, so evening and weekend orders and messages are worked when they arrive.

• Hiring. Every candidate goes through a skills assessment, a written and spoken English check, background verification and a role-specific evaluation before you meet them. The full process is on our thorough employee vetting page.
• Training on your business. Your products, platforms, policies and brand voice.
• Management on the floor. A team lead on the same shift reviews the work, coaches the team and reports against the targets you set.
• Security. NDA agreements, secure devices, access controls and confidentiality obligations apply to every account, and team members work on-site in our office.

A dedicated team member starts from $1,500 a month, all-in: salary, benefits, workstation, facility, supervision and HR. There is no charge per order or per ticket.

A managed team member in our Cebu office costs about a quarter of the fully loaded cost of the same US hire and, with our management on the floor, gets about twice as much done: twice as productive at a quarter of the cost. On the salary line alone, clients typically save 53 to 70 percent.

Ecommerce is home ground for us. The same Cebu team supports our own companies, HiFi Sound Connection (2001) and eComia (2011), so catalogs, orders, returns and marketplace accounts are daily work here.

We have built and run dedicated teams for US companies since 2010: 15 years from one facility in Cebu Business Park. The company is SEC-registered and DOLE-compliant in the Philippines, with a US office in Nixa, Missouri. Thousands of employees and a 1,000-seat capacity across a multi-shift, multi-floor operation mean your team can grow with your order volume.

Our facility has a full building generator for backup power. We have multiple redundant internet services running on separate undersea cables with direct routes to the US and beyond. This allows us to have reliable, low-latency service for our clients.

From a public Clutch review: "I can now grow the company without worrying if the customers are being cared for." Owner, an apparel retailer (client since 2024).

Tell us your platforms, your channels and your busiest weeks, and we will show you what a dedicated ecommerce and retail team looks like and what it costs.

Or call 1-888-356-8024.