Customer Service Associate

Job Overview

We are looking for a reliable and detail-oriented Customer Service Associate to support daily customer and vendor communications across multiple eCommerce platforms. This role involves handling inquiries, processing orders, monitoring inventory-related tasks and ensuring a smooth customer experience through efficient coordination and follow-through.

Responsibilities

• Answer vendor calls and manage daily communication professionally
• Respond to vendor inquiries through email and online marketplace platforms
• Create and send quotes for existing vendors
• Create and monitor purchase orders using internal systems
• Monitor inventory purchasing to ensure stock availability across platforms
• Track and manage chats across online stores
• Contact customers regarding cancellations, delivery concerns and order updates
• Perform daily shipping reconciliation to ensure order accuracy
• Review and respond to order comments and customer feedback
• Send abandoned cart emails to re-engage potential customers
• Monitor website reviews and assist with issue resolution
• Process sales orders for marketplace stores
• Coordinate return processing and package handling with the operations team

Job Qualifications and Skills Set

• Previous experience in customer service, sales, operations or related roles
• Strong written and verbal English communication skills
• Ability to build rapport with customers and vendors through professional communication
• Excellent attention to detail and multitasking abilities
• Comfortable working with eCommerce platforms and administrative systems
• Ability to work independently and collaboratively in a fast-paced environment
• Organized, proactive, and capable of handling multiple priorities efficiently