Customer Service Representative

Job Overview

We are looking for a full-time Customer Service Representative to support a U.S.-based eCommerce brand specializing in car audio, marine electronics, DJ gear and enclosures. You’ll handle inquiries across email, chat and calls—assisting customers with product selection, order updates and post-purchase support. The role requires strong attention to detail, technical understanding of audio products and the ability to provide top-tier service in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via email, live chat and phone regarding orders, product specs, returns, and delivery issues
• Provide product guidance for items such as subwoofers, amplifiers, head units and pro DJ gear
• Track shipments, process returns/refunds and coordinate with warehouse and logistics teams
• Handle marketplace support requests from platforms like eBay, Amazon and Walmart
• Maintain accurate records of all customer interactions in the CRM
• Escalate complex or technical issues to senior team members when necessary
• Meet response time and satisfaction benchmarks set by the customer experience team

Job Qualifications and Skills Set

• 6 months to 1 year of customer service experience, preferably in eCommerce or electronics retail
• Excellent written and verbal English communication skills
• Familiarity with Shopify, BigCommerce or marketplace platforms (Amazon, eBay, Walmart) is a plus
• Basic knowledge of car audio and electronics (or a willingness to learn quickly)
• Detail-oriented, tech-savvy and comfortable managing multiple chats/tickets simultaneously
• Must be able to work night shift aligned with U.S. business hours
• Can start immediately