Customer Service Representative

Job Overview

As a Customer Service Representative, you will be responsible for handling inquiries with care, precision, and professionalism. You’ll apply spatial and anatomical awareness, high-level reading comprehension, and confident problem-solving to resolve customer concerns effectively. The ideal candidate thrives in a team environment, adapts quickly, and communicates with clarity and empathy across global contexts.

This role emphasizes intelligence, initiative, and a customer-first philosophy, making it ideal for those who want to deliver service that truly makes a difference.

Responsibilities

• Respond to customer inquiries via multiple channels with accuracy and professionalism
• Apply excellent spatial and anatomical awareness when interpreting customer needs
• Use C1–C2 English comprehension to understand nuanced communication in a Western style
• Provide service that prioritizes precision and customer satisfaction over speed metrics
• Demonstrate confidence and initiative in handling concerns and finding resolutions
• Collaborate with team members to deliver consistent, high-quality service
• Adapt quickly to procedural changes and continuously seek to improve knowledge and performance

Job Qualifications and Skills Set

• Strong attention to detail and a commitment to accuracy
• Excellent spatial and anatomical awareness relevant to the service context
• C1–C2 level English reading comprehension and verbal fluency
• Proven ability to work in a BPO environment with a quality-over-quantity focus
• Confident, proactive, and eager to take ownership of responsibilities
• Strong team collaboration and communication skills

Preferred

• IQ score of 100+, indicating strong analytical and comprehension ability
• Background in technical, healthcare, or anatomically sensitive customer support is a plus