Customer Service Representative

Job Overview

This position involves managing both inbound and outbound calls with professionalism and clarity. You’ll assist customers, resolve concerns, and ensure smooth communication across every touchpoint. The ideal candidate is a strong communicator who thrives in a fast-paced environment and can build rapport quickly.

Responsibilities

• Answer inbound calls and provide helpful, timely responses
• Make outbound calls to follow up on inquiries or provide updates
• Maintain accurate records of customer interactions
• Resolve basic customer concerns or escalate when needed
• Uphold communication standards and quality metrics
• Collaborate with team leads and support staff to meet goals

Job Qualifications and Skills Set

• At least 6 months of experience in a call center or customer-facing role
• Excellent spoken English and clear communication style
• Confident phone presence and a customer-first mindset
• Organized and able to multitask across various tools
• Professional, positive, and solution-oriented attitude
• Willingness to work full-time with flexibility for shifting schedules