Customer Service Representative

Job Overview

We are hiring a full-time Customer Service Representative to support a specialized account in implant dentistry products and solutions. This role focuses on handling inquiries related to dental product orders, insurance verification, and benefit coordination. You will work closely with healthcare providers, insurance companies, and clients to ensure high-quality service delivery in a fast-paced setting. This is an excellent opportunity for someone with healthcare background and strong communication skills looking to join a mission-driven team.

Responsibilities

• Respond to customer and provider inquiries regarding implant dentistry products, insurance eligibility, and benefits
• Verify patient insurance coverage and coordinate benefits to ensure accuracy and prevent claim issues
• Maintain detailed, accurate documentation for each interaction and transaction
• Assist with resolving order issues, benefit questions, and product support matters
• Collaborate with internal teams to stay updated on products, procedures, and system changes
• Handle multiple client requests simultaneously while ensuring high standards of professionalism
• Adhere to client communication protocols and uphold service-level agreements

Job Qualifications and Skills Set

• Background in healthcare, dentistry, or medical customer service
• Strong knowledge of insurance eligibility, benefits, and coordination of benefits
• Excellent English communication skills—written and spoken
• High attention to detail with consistent accuracy in documentation
• Quick learner and highly adaptable to new systems and protocols
• Above-basic computer literacy and confidence navigating CRM and healthcare tools
• Strong multitasking and organizational abilities
• Reliable and accountable work ethic with a commitment to quality service