Customer Service Representative

Job Overview

We are looking for a reliable and customer-focused Customer Service Representative to support daily customer interactions and ensure a smooth service experience. This role is ideal for someone with solid customer service experience and the ability to handle inquiries across multiple channels in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via email, chat and phone in a timely and professional manner
• Assist customers with order status, product inquiries, returns and general concerns
• Resolve issues efficiently while maintaining a positive customer experience
• Document customer interactions accurately in internal systems
• Escalate complex concerns to the appropriate team when needed
• Maintain knowledge of products, services and company policies

Job Qualifications and Skills Set

• At least 1 year of customer service experience
• Strong written and verbal English communication skills
• Experience in eCommerce platforms such as Amazon, eBay, Walmart or Wish is a plus
• Customer-first mindset with strong problem-solving skills
• Ability to multitask and work in a fast-paced environment
• Detail-oriented and organized
• Willing to work on-site