Customer Service Representative
Cebu City, Central Visayas, Philippines
Job Overview
As a Customer Service Representative, you will be responsible for supporting hospitals and large physician practices by assisting patients with billing-related concerns, explaining insurance benefits and ensuring accurate documentation of all interactions. Your role is key in maintaining smooth communication between providers, payers and patients, and in upholding a high standard of service in a fast-paced healthcare environment.
This role requires strong verbal and written communication skills, a basic understanding of healthcare billing and a commitment to maintaining confidentiality while addressing sensitive patient information.
Responsibilities
- Handle inbound and outbound calls from patients regarding billing, payments, and insurance
- Review and explain Explanation of Benefits (EOBs) and account balances
- Assist with resolving account discrepancies and updating patient records
- Coordinate with internal teams to escalate and resolve complex billing issues
- Maintain HIPAA compliance and protect patient information at all times
- Accurately log interactions and follow-ups in CRM and billing systems
- Support patients with payment plan options and general account navigation
Job Qualifications and Skills Set
- Minimum of 6 months to 1 year of customer service experience (healthcare preferred)
- Strong English communication skills (written and verbal)
- Familiarity with insurance billing and claims processing
- Comfortable using EMR, CRM, or RCM software
- Detail-oriented and able to manage sensitive data securely
- Ability to work independently while meeting daily performance metrics
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