Customer Service Representative

Job Overview

We are seeking an experienced and customer-focused Customer Service Representative to support daily operations for a growing eCommerce and logistics-driven business. This role combines inbound and outbound communication, customer support, order coordination and problem resolution. The ideal candidate is a strong communicator, quick thinker and highly organized professional who can ensure a seamless customer experience from inquiry to delivery.

Responsibilities

• Make outbound calls to coordinate orders, deliveries and customer follow-ups
• Handle inbound calls from existing customers and qualified leads
• Provide accurate information regarding product availability, pricing, shipping timelines and ordering procedures
• Coordinate with warehouses, vendors and internal teams to ensure timely order fulfillment
• Maintain accurate records of customer interactions, order updates and communications
• Resolve customer concerns and issues professionally and efficiently
• Monitor order progress and proactively communicate updates to customers
• Support daily operational tasks to ensure smooth workflow and customer satisfaction

Job Qualifications and Skill Set

• Previous experience as a Customer Service Representative is required
• Excellent written and verbal English communication skills with a professional phone presence
• Strong critical thinking and problem-solving abilities
• Strategic mindset with the ability to anticipate customer and operational needs
• Fast learner who can quickly adapt to new products, systems and processes
• Highly organized with strong attention to detail
• Ability to work effectively both independently and as part of a team
• Flexible and adaptable to changing schedules and business needs

Preferred but not required

• Experience leading or supervising customer service teams
• Familiarity with CRM Platforms, ticketing systems and phone/dialer software