Customer Service Representative

Job Overview

We are hiring full-time Customer Service Representatives to assist a U.S.-based footwear brand. This role requires handling inbound inquiries across multiple channels, calls, live chat and email while ensuring customers receive accurate information, fast solutions and consistent support. Ideal candidates have a customer-first mindset, strong attention to detail and a proactive approach to resolving concerns.

Responsibilities

• Respond promptly and professionally to customer inquiries via calls, chats and emails
• Provide accurate information about products, policies and services
• Resolve concerns with empathy, precision and efficiency
• Maintain organized, detailed records of all customer interactions
• Collaborate with internal teams to ensure consistent service delivery
• Proactively identify and address customer needs

Job Qualifications and Skills Set

• Strong written and verbal English communication skills
• Experience in customer service, preferably across voice, chat and email
• Sharp attention to detail and excellent organizational abilities
• Able to work independently in a fast-paced environment
• Professional, empathetic and solution-oriented
• Shares similar characteristics with top-performing agents (e.g., attentive, proactive, dependable)