Customer Service Representative

Job Overview

We are seeking a compassionate and customer-focused Customer Service Representative to support healthcare-related customer interactions. This role involves handling inbound and outbound calls, assisting customers with inquiries, resolving concerns, and ensuring a positive customer experience. The ideal candidate has prior Healthcare BPO experience, excellent communication skills and the ability to work efficiently in a fast-paced environment.

Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently
• Assist customers with inquiries, account concerns and service-related requests
• Provide accurate information while adhering to company policies and procedures
• Document customer interactions and maintain accurate records in internal systems
• Resolve customer concerns and escalate complex issues when necessary
• Maintain confidentiality and compliance with company and industry standards
• Collaborate with team members and supervisors to ensure service excellence
• Meet performance metrics related to quality, productivity and customer satisfaction

Job Qualifications and Skill Set

• At least 6 months of Healthcare BPO voice experience required
• Strong verbal and written English communication skills
• Excellent customer service and problem-solving abilities
• Ability to handle sensitive information with professionalism and discretion
• Strong attention to detail and organizational skills
• Comfortable working in a fast-paced, metrics-driven environment
• Ability to multitask and navigate multiple systems simultaneously
• Positive attitude and strong commitment to delivering exceptional customer service