Customer Service Representative (Hybrid)

Job Overview:

We are looking for a dependable and detail-oriented Customer Service Representative to join our growing team. The ideal candidate will have at least 6 months of experience in a voice or non-voice customer service role, with a proven ability to handle inquiries, resolve issues, and maintain a positive customer experience. This position requires someone who thrives in both independent and collaborative settings and is comfortable operating across online platforms.

Responsibilities:

• Respond to customer inquiries via email, chat, or phone
• Troubleshoot and resolve product or order-related issues
• Document interactions and follow standard service procedures
• Provide accurate, timely information with empathy and professionalism
• Multitask efficiently across various tools and platforms
• Escalate complex issues to the appropriate channels when necessary

Job Qualifications and Skills Set:

• At least 6 months of customer service experience (voice or non-voice)
• Strong written and spoken English communication
• Excellent attention to detail and multitasking abilities
• Positive, customer-first attitude with a problem-solving mindset
• Ability to work independently and within a team
• Experience with Shopify, e-commerce, or retail is a strong plus