Customer Service Representative (Hybrid)

Job Overview:

We are seeking a detail-driven Hybrid Customer Service Representative to support our growing customer base. This role is perfect for someone with exceptional English communication skills who can represent the brand professionally across voice, chat, and email platforms. As a hybrid setup, flexibility and initiative are key to succeeding in this customer-facing role.

Responsibilities:

• Handle customer inquiries via phone, chat, and email
• Deliver accurate and timely information with a professional tone
• Ensure all interactions are clear, helpful, and in line with company standards
• Maintain accurate records and follow up on open issues
• Work collaboratively with other departments to resolve escalations
• Stay updated on product and service knowledge

Job Qualifications and Skills Set:

• Excellent written and spoken English communication skills
• Strong attention to detail and accuracy in handling customer concerns
• Professional, empathetic, and solution-oriented demeanor
• Able to work both independently and as part of a team
• Previous customer service experience is a plus