Customer Service Representative (Hybrid - Chat and Email)

Job Overview

This role is ideal for someone with at least 6 months of experience in customer service (voice or non-voice) and a strong ability to manage customer conversations with professionalism and empathy. You’ll handle inquiries across chat and email channels, resolve concerns, and provide a top-tier customer experience in a fast-paced e-commerce or retail environment.

Responsibilities

• Respond to customer inquiries via chat and email in a timely and professional manner
• Provide accurate product, order, and service information
• Handle multiple conversations at once while maintaining high accuracy and tone consistency
• Resolve customer concerns and issues using a problem-solving approach
• Document interactions clearly and follow internal protocols
• Collaborate with team members to continuously improve the customer experience

Job Qualifications and Skills Set

• Minimum 6 months of experience in a customer service role (chat, email, or voice)
• Strong written and verbal English communication skills
• Exceptional multitasking and attention to detail
• Customer-first mindset with the ability to handle challenging situations
• Ability to work independently and as part of a team
• Bonus: Familiarity with Shopify, e-commerce platforms, or retail environments