Customer Solutions Support Specialist

Job Overview

As a Customer Solutions Support Specialist, you will be responsible for managing inbound and outbound customer interactions, resolving issues efficiently, and escalating complex cases when necessary. You’ll play a vital role in delivering seamless support experiences, ensuring every customer feels heard, valued, and well-informed. This position is ideal for those who thrive in a fast-paced, collaborative environment and are comfortable working flexible schedules, including weekends or holidays.

Responsibilities

• Provide real-time customer support via phone, email, and chat
• Respond to inquiries related to products, services, orders, or technical issues
• Troubleshoot common problems and escalate unresolved cases to the appropriate teams
• Maintain accurate records of all customer interactions and resolutions
• Follow up with customers to ensure satisfaction and proper case closure
• Participate in team meetings and training to improve service delivery
• Handle support requests across a variety of platforms with professionalism and speed

Job Qualifications and Skills Set

• Excellent English communication skills, both written and verbal
• Strong multitasking and time management abilities
• Tech-savvy and able to learn new systems and tools quickly
• Calm, patient, and solutions-oriented under pressure
• Availability to work weekends and holidays as part of a rotating support team

Preferred

• Previous customer support or helpdesk experience
• Familiarity with CRM systems, ticketing tools, and support platforms
• Background in tech, e-commerce, or service-oriented environments