Customer Solutions Support Specialist
Cebu City, Central Visayas, Philippines
Job Overview
As a Customer Solutions Support Specialist, you’ll be responsible for handling customer inquiries, tracking order statuses, and communicating with vendors to ensure timely and accurate order fulfillment. You’ll support internal teams, manage claims and resolve issues via chat, email and other platforms. This is a remote position requiring high attention to detail, excellent written communication and strong organizational skills.
Responsibilities
Administrative Support
- Use multiple systems to manage orders, shipments and documentation
- Prioritize daily tasks including inbox management and order inquiries
- Track and follow up on order and shipping statuses
- Maintain accurate internal records
Claims & Issue Resolution
- Monitor and manage warranty, damage and Amazon claims (A-Z, Safe-T)
- Identify trends and recommend process improvements
- Communicate claim statuses clearly and efficiently
Customer Communication & Support
- Respond to customers regarding returns, cancellations, delays and shipping updates
- Manage backorder and inventory notifications
- Monitor customer reviews and provide insights to internal teams
Vendor & Carrier Coordination
- Coordinate with vendors on shipping issues and order updates
- Request return authorizations, shipping quotes and labels
Other Duties
- Support miscellaneous administrative and operations tasks as assigned
Qualifications
- Minimum 2 years of customer service or order support experience (eCommerce preferred)
- Excellent written English communication
- Highly organized, detail-oriented and capable of working independently
- Comfortable using multiple web-based systems and managing order workflows
- Proactive and collaborative mindset with strong follow-through
Apply for this job