Overall Account Supervisor

Job Overview

We are hiring an Overall Account Supervisor to oversee daily performance, team leadership and client satisfaction across multiple accounts. This role is ideal for someone with strong people-management experience, operational discipline and a proactive approach to problem-solving in a dynamic work environment.

Responsibilities

• Supervise day-to-day operations across assigned accounts or teams
• Ensure alignment with service level agreements and client expectations
• Monitor and guide team performance, attendance and adherence to KPIs
• Serve as the escalation point for operational or client concerns
• Conduct regular coaching, mentoring and performance reviews
• Collaborate with internal departments (HR, Training, QA, etc.) to support team efficiency
• Drive improvements in workflows and service delivery standards
• Ensure compliance with labor policies and company regulations

Job Qualifications and Skills Set

Required:

• Proven experience in team or account supervision
• Strong leadership and people-management skills
• Excellent verbal and written communication abilities
• Effective at decision-making, task delegation and problem resolution
• Knowledge of labor policies, performance management systems and reporting practices

Preferred:

• Background in BPO, outsourcing or service operations
• Experience in managing cross-functional teams or multiple client accounts