Outsourcing your business process as the Holiday Season approaches

The holiday season is stressful on so many different levels and for so many different people. Businesses are particularly stressed during the holiday season, even though it is typically the time they make most of their money. They need to make sure they can keep up with orders, process refunds, and provide excellent customer service to drive in more business.

The state of online retail after Supreme Court orders taxing online sales

This new state sale tax ruling was a great relief for big and small box retailers who have an actual retail location. These businesses have been getting hit with a significant loss in revenue because people have been able to get tax free items online. Retailers like Amazon and eBay have already been attributed to causing significant damage to retailers like Sears.

The Positive Impact Of Call Center Technology On A Business

Outsourcing through a call center is much less expensive than an in-house team. Since the center uses their own services, telephone equipment, servers, computers and software, external service costs are significantly decreased. The cost is known, the labor is available whenever necessary, and employees sitting around waiting for the phone to ring are eliminated. This will improve the bottom line of a business. Calls are answered on weekends, during holidays, and after hours for a much lower cost than an in-house team. The schedule is standard, and the agents are dedicated.

New Overtime Pay Law Changes Encourage Outsourcing for Small Businesses

Overtime Law Changes

Small business owners are losing their minds over the new overtime laws that just recently hit the scene. The U.S. Department of Labor created these new laws to ensure that workers receive fair compensation for special hours that they work. Business owners are now considering handing out their work to third-party companies. Here’s why: