At Staff Outsourcing, we understand that Tech Support Services are a large part of any business. You want to make sure that your product is represented well and that customers make full use all the features. Technical support representatives are catered around your company needs. Outsourcing your Tech Support Services allows your team to focus on product development and getting the feedback required to improve future runs; While saving costs overall.
At Staff Outsourcing, we are certain that we can fulfill your Tech Support Services for all customer demands.
Each Tech Support Services team has a dedicated account and team leader, these leaders will ensure that your team or individual dedicated tech support is trained and coached to the fullest ability. Each tech support representative is up to date on current trends and will be tech savvy to help assist your customers.
If we discover that additional help is required, your client is quickly escalated by us to proper department if needed. The procedure is managed by our tech-support team leaders that will notify your team, and ours if applicable to help determine the root cause and the amount of escalated inquiries to further any new claims created fast and effective training procedures.
Every one of our Tech Support Services reps goes through a rigorous training process. If able, we provide hands-on training with your product and allow the rep to familiarize our technical support with the product to better provide complete customer satisfaction. Our technical supports representatives have a strong eye for detail and as customers can sometimes ask those out of the box questions, our Technical support reps will be glad to handle it.
We understand that as our clients grow, so does our partnership.
At Staff Outsourcing, technical assistance is also viewed by us as a gap to up-sell and cross-market opportunities. There are opportunities within technical support that allow add-on pieces, or maybe other required pieces for the unit to work. In any case, your dedicated account Tech Support Services representatives will take every opportunity to help you push your business helping you create your ROI and maintain high customer satisfaction.
There’s competition out there, with very small distinction in pricing models, characteristics and style. So what sets you apart? Customer loyalty. Resolving trouble-shooting and issue resolution through specialized assistance solutions that help “close-loop” the consumer value string is the key. When the customer encounters an issue and contacts the company for assistance, will be one of their first contacts of communication. This is key. We understand this.
Tech Support Services
With over 15 years of expertise and experience in several industries including Production, Hi-Engineering, Applications, and consumer-electronics, our tech support training centers focus around improving Consumer experience by providing quick and practical problem solving at decreased support prices through effective resource use. We’ve done it, and now we want to help you.
As the competition gets stiffer, we must also follow otherwise to be left in the dust. Extended hours, extended options, better returns processes, and more. This can be done with minimal costs and help you stay competitive in the marketplace.
As well as telephone support out sourcing, we additionally supply social media, chat and e-mail solutions across all phases of the purchase. Our Tech Support Services representatives can handle tier 1, 2 and 3 levels, coordination and support Setup, Diagnostics, Invoicing and Billing and assistance for both business and consumer clients.
We create methods including Predictive and client Stats, information and Language Analytics and Social Media Monitoring to enhance performance in contact and call management, client retention and revenue generation, thereby providing you with the metrics that matter.
Technical Support Outsourcing For Consumer Electronics
- Digital Cameras
- Photo Printers
- Car Amplifiers
- Storage devices like Memory Sticks
- Home Video Products
- Projection Televisions
- HDTV Tuners
- Plasma Televisions
- Digital Video Recorders
- Home Theatre Systems
- Amplifiers and Tuners
- DVD Players & Recorders
- Car Satellite Radio
- Photo Scanners
- Home Audio Products
- LCD Flat Panel Televisions
- MP3 Players
- Mobile Phones
- Computer Hardware
- Video Game systems
- Cellular Phones
- iPod iPads iPhones