Claims Admin Support (Night Shift, Onsite)

We are looking for a detail-oriented and organized Claims Admin Support professional to assist the Claims team with patient accounts, documentation, data entry, claim follow-ups, and administrative tasks. The role requires accuracy, strong organizational skills, and the ability to work efficiently across multiple systems and resources.

What We’re Looking For

Attention to Detail

Accurately reviews patient accounts, notes, and documentation.

Follows directions and priorities provided by the Claims Representative.

Maintains accuracy when handling sensitive account and claims information.

Computer and Data Entry Proficiency

Comfortable navigating multiple systems and entering data accurately.

Able to quickly learn company software, payer portals, and the Inbound Documentation Routing (IDR) system.

Comfortable working with multiple screens, applications, and online resources.

Organization and Follow-Through

Effectively manages work queues, follow-up tasks, and deadlines.

Ensures outstanding items are properly tracked and resolved in a timely manner.

Can prioritize multiple tasks while maintaining accuracy.

Professional Communication

Communicates clearly and professionally with management and internal teams.

Documents account activity thoroughly and accurately.

Demonstrates good written and verbal communication skills.

Research and Resourcefulness

Uses provider portals, payer websites, and internal resources to obtain claim status, authorization information, and other account updates.

Demonstrates initiative when researching account or claims-related information.

Knows when to escalate issues and seek assistance when needed.

Preferred Qualifications

Previous experience in claims administration, healthcare, medical billing, patient accounts, or BPO healthcare support is an advantage.

Experience working with healthcare systems, payer portals, or patient account platforms is preferred.

Strong attention to detail and ability to handle repetitive, process-driven tasks.

Ability to work independently while following established procedures and instructions.

Willingness to learn new systems, processes, and healthcare-related workflows.

Details

• Onsite at our office in Cebu Business Park, Cebu City.
• Night shift (US business hours), Monday to Friday, full time.

What you get

• Salary package with regular salary appraisals
• HMO and health insurance
• Night differential and holiday premium pay
• Service incentive leave upon regularization
• Monday to Friday schedule, weekends off
• Full-time direct hire with real room to grow
• Training and upskilling through SOS Academy
• Employee engagement activities and a healthy work environment
• Class A office in Cebu Business Park with backup power and redundant internet

Staff Outsourcing Solutions never asks applicants for payment, training fees or personal documents before a written job offer.