CSR / Healthcare Specialist: Patient Scheduling and Appointment Setting (Night Shift, Onsite)

CSR / Healthcare Specialist: Patient Scheduling and Appointment Setting (Night Shift, Onsite Cebu). Four openings. Open to Nursing, MedTech, RadTech and allied health graduates and undergraduates.

Salary package: PHP 30,000 to 40,000 a month, depending on experience and medical background.

A Healthcare Specialist helps patients schedule appointments and procedures with a United States healthcare provider, with superior customer service and professionalism on every call. On a dedicated team in Cebu that supports a United States healthcare revenue cycle company and the hospitals and practices it serves, you schedule appointments according to each practice's protocols, confirm patient demographics and insurance or payment details, check that referrals and authorizations are in place before the visit, and tell patients what to bring and what to pay at the time of the visit. Customer service experience is not required: we value your healthcare knowledge and your communication skills. We are adding four team members to this team now. Night shift aligned to United States business hours, onsite in Cebu Business Park, Monday to Friday.

What success looks like

Twelve months in, patients get the right appointment with the right specialist the first time. Your bookings follow each practice's protocols exactly, demographics and payment details are captured correctly, referrals and authorizations are in progress before the visit, and patients arrive knowing what to bring and what to pay. Your call quality holds steady week after week, you handle a worried patient with the same calm as a routine booking, and the team lead can trust your bookings without a second check.

What you will do

• Schedule appointments and procedures according to each practice's established protocols.
• Screen patients for demographic information and update the system as necessary.
• Verify the method of payment for the service (Medicare, private insurance, self-pay and others) and collect the data.
• Verify that the necessary referrals are obtained and that any necessary authorization is in progress before scheduling the appointment.
• Inform patients of the information or payment that must be presented at the time of the visit.
• Document every call and account update accurately and keep patient information confidential.

What we are looking for

• A graduate or undergraduate of Nursing, Medical Technology (MedTech), Radiologic Technology (RadTech), or another medical or allied health program. Licensed professionals and undergraduates are welcome to apply.
• Familiarity with medical terminology and common healthcare concepts.
• Able to identify the appropriate medical specialty or doctor based on a patient's diagnosis or medical concern.
• Good verbal and written English communication skills.
• Strong attention to detail and the ability to understand medical information.
• Customer service experience is not required; we value your healthcare knowledge and communication skills.
• Living in Cebu and available onsite in Cebu Business Park on the night shift, Monday to Friday.

Preferred background, and candidates with experience in any of these are encouraged to apply: Patient Scheduling; Appointment Setting; Medical Scheduler; Healthcare Customer Service; Revenue Cycle Management (RCM). Fresh graduates and board passers from Nursing, MedTech and RadTech are welcome.

You may know this role as: Patient Scheduler, Medical Scheduler, Patient Access Representative, Patient Services Representative, Appointment Coordinator, Healthcare Customer Service Representative, Patient Care Coordinator, or Clinic Scheduling Specialist.

Who does well here

The people who do well on this team know their way around medical terms and specialties, listen carefully to what a patient describes, and book the right visit without guessing. They are exact with names, dates, insurance details and payment notes, because a small error sends a patient to the wrong place or leaves a visit unpaid. They stay warm and professional with an anxious caller, protect patient information without being reminded, follow each practice's protocol even when a shortcut is tempting, and ask when something is unclear rather than guessing. They show up for every shift on time and keep the same standard on the last call of the night as on the first. They are open to new tools, including AI tools that take the routine parts of the job off their plate, and they tell the team lead before a problem becomes a complaint, not after.

What you get: Salary package of PHP 30,000 to 40,000 a month, depending on experience and medical background, with salary appraisals; HMO and health insurance; night differential and holiday premium pay; service incentive leave upon regularization; a Monday to Friday schedule with weekends off; stable full-time employment as a direct hire, with real opportunity and growth; and a healthy work environment with employee engagement activities.

How we hire: apply here. Every applicant gets a reply. The process is a screening call in our evening, a short assessment, an interview with the account manager, and a final interview with the client's team by video on our shift. We aim to move within days, not weeks; we are shortlisting this week for an immediate start.

About Staff Outsourcing Solutions: we build dedicated teams in Cebu for businesses in the United States and Australia. Our team members work inside our clients' daily operations in customer service, sales, accounting, technical support, and specialist roles. We hire for experience and character, we develop interns from partner colleges into full team members, and we keep the same team with a client for years. Founded in 2010, we have grown mostly by referral, which only happens when clients and team members stay. Office: MDCT Building, Leyte Loop, Cebu Business Park, Cebu City. Website: staffoutsourcing.com. Careers: staffoutsourcing.com/careers/job-posting. Posted by Chris Rush, founder.

Staff Outsourcing Solutions never asks applicants for payment, training fees, or personal documents before a written job offer.