Email and Chat Support (Seasonal, Night Shift, Onsite)
Cebu City, Central Visayas, Philippines
About the role
Our client, a US company in the fasteners business, needs two email and chat support representatives for their peak season, which is already underway. You will answer customer emails and chats, explain products clearly, and keep orders moving in NetSuite.
What you will do
- Answer customer emails and live chats quickly, clearly and politely.
- Explain product details and technical specs in plain words to all kinds of customers.
- Look up and update orders and customer records in NetSuite.
- Follow detailed instructions and solve problems on your own, asking for help when it is needed.
What you bring
- Excellent written English, a sense of urgency and good organization.
- Intermediate to expert NetSuite skills.
- Confident with Microsoft Windows applications; advanced Excel is a plus.
- Amazon customer service experience is preferred.
- Knowledge of technical products is a plus.
Details
- Onsite at our office in Cebu Business Park, Cebu City.
- Night shift (US business hours).
- Seasonal role, start as soon as possible.
How to apply
Apply through this page with your resume and tell us about your email, chat and NetSuite experience.
Apply for this job