Patient Accounts Receivable Specialist / Healthcare Customer Service Representative (Night Shift, Onsite)

Patient Accounts Receivable Specialist / Healthcare Customer Service Representative (Night Shift, Onsite Cebu). Seven openings.

Salary package: PHP 25,000 to 30,000 a month.

You will be the voice patients hear when they call about a medical bill. On a dedicated team in Cebu that handles patient accounts receivable for a United States healthcare revenue cycle company, you take inbound and outbound calls about patient accounts and medical bills, explain balances and statements clearly, help with payment questions, and document every interaction accurately. We are adding seven team members to this team now. Night shift aligned to United States business hours, onsite in Cebu Business Park, Monday to Friday.

What success looks like

Twelve months in, patients end your calls understanding their bill and what happens next. Your explanations of charges, payments and balances are clear the first time, your account notes are complete and accurate, and your quality scores hold steady week after week. You handle a worried caller with the same patience as an easy one, protect patient information on every call, and follow the account procedures exactly, so the team lead can trust your accounts without a second check.

What you will do

• Handle inbound and outbound calls regarding patient accounts and medical bills.
• Assist patients with questions and concerns about their outstanding balances, billing statements and account details.
• Explain patient bills, charges, payment information and account balances in a clear and professional manner.
• Address billing-related concerns while keeping empathy and professionalism.
• Process or assist with payment-related inquiries when needed.
• Document patient interactions and account updates accurately.
• Maintain confidentiality when handling patient and account information.
• Follow established procedures and ensure accurate handling of patient accounts.

What we are looking for

• At least 1 year of experience in voice customer service for patient accounts receivable or medical billing. Patient accounts receivable voice experience is required.
• Experience in payment processing is preferred but not required.
• Strong verbal and written communication skills in English: comfortable speaking with patients and explaining billing information over the phone, and able to put complex billing information in simple, easy-to-understand terms.
• Strong attention to detail and accuracy.
• Professional, patient and empathetic when handling patient concerns.
• Able to work independently and follow established processes.
• Living in Cebu and available onsite in Cebu Business Park on the night shift, Monday to Friday.

Preferred background, and candidates with experience in any of these are encouraged to apply: Patient Accounts Receivable; Medical Billing; Healthcare Customer Service; Patient Billing and Collections; Revenue Cycle Management (RCM); Healthcare BPO voice accounts.

You may know this role as: Patient Account Representative, Patient Billing Representative, Medical Billing Specialist, Healthcare Customer Service Representative, Patient Collections Representative, Self-Pay Accounts Receivable Representative, or Revenue Cycle Representative.

Who does well here

The people who do well on this team listen first, explain simply, and stay calm and kind when a caller is worried about money. They are exact with account notes and payment details, because a small error costs a patient and the team time. They protect patient information without being reminded, follow the procedure even when a shortcut is tempting, and ask when something is unclear rather than guessing. They show up for every shift on time and keep the same standard on the last call of the night as on the first. They are open to new tools, including AI tools that take the routine parts of the job off their plate, and they tell the team lead before a problem becomes a complaint, not after.

What you get: Salary package of PHP 25,000 to 30,000 a month with salary appraisals; HMO and health insurance; night differential and holiday premium pay; service incentive leave upon regularization; a Monday to Friday schedule with weekends off; stable full-time employment as a direct hire, with real opportunity and growth; and a healthy work environment with employee engagement activities.

How we hire: apply here. Every applicant gets a reply. The process is a screening call in our evening, a short assessment, an interview with the account manager, and a final interview with the client's team by video on our shift. We aim to move within days, not weeks; the team's next start date is at the end of September, with more to follow.

About Staff Outsourcing Solutions: we build dedicated teams in Cebu for businesses in the United States and Australia. Our team members work inside our clients' daily operations in customer service, sales, accounting, technical support, and specialist roles. We hire for experience and character, we develop interns from partner colleges into full team members, and we keep the same team with a client for years. Founded in 2010, we have grown mostly by referral, which only happens when clients and team members stay. Office: MDCT Building, Leyte Loop, Cebu Business Park, Cebu City. Website: staffoutsourcing.com. Careers: staffoutsourcing.com/careers/job-posting. Posted by Chris Rush, founder.

Staff Outsourcing Solutions never asks applicants for payment, training fees, or personal documents before a written job offer.