Why outsource to the Philippines?
The Philippines pairs strong, culturally-aligned English with time zones that overlap US and AU business hours — which is why it leads the world in voice and support delivery.
Our Cebu teams give you engineering and operations talent from one partner, working in your process and tools. You get US-overlapping hours, strong English communication and one managed point of contact, rather than a set of separate vendors to coordinate.
What we deliver from Cebu
Four service lines, one managed team. Each one runs in your process and your tools, with a single point of contact on our side.
Customer support
Voice, chat and email support run from Cebu in hours that overlap your own. This is the work the Philippines is known for, and the work our teams do most.
- Inbound customer service and call centre support
- Chat and email support
- Hours that overlap US and AU business days
- One managed point of contact
IT and development
IT staff augmentation and dedicated offshore developers who plug into your existing stack, engineering talent from the same partner that runs your support.
- IT staff augmentation
- Dedicated offshore developers
- Works in your tools and your process
- Scales with your roadmap
E-commerce
Customer service and store operations for online retailers, from catalogue upkeep through to order and returns queries.
- E-commerce customer service
- Product entry and catalogue upkeep
- Order and returns queries
- Support that scales with demand
Data and back office
The administrative work behind the front line, kept accurate and moving by the same Cebu team, inside your own systems.
- Data validation and cleansing
- Data entry and processing
- Back-office administration
- Runs inside your systems
How an engagement works
You tell us which roles you need and the hours you need covered. We shortlist candidates, you interview them, and we manage the team day to day working in your process and your tools.
Your people sit together in Cebu with one managed point of contact on our side, so scaling the team up or down stays a conversation rather than a procurement exercise.
Industries we support from the Philippines
The same Cebu teams work across these sectors. Each page sets out what we run for that industry.
E-commerce & retail
Customer service, product entry and order support for online retailers.
Read more
Explore our Philippines services
Every service below is delivered by the same Cebu teams, under one point of contact.
Philippines outsourcing questions
The questions we are asked most often before a team starts.
In Cebu, in the Philippines. Staff Outsourcing Solutions also keeps a US office, so there is someone in a nearby time zone whichever side of the engagement you are on.
Hours that overlap US and AU business days. That time-zone overlap, alongside strong English, is a large part of why the Philippines leads the world in voice and support delivery.
Four lines: customer support, IT and development, e-commerce, and data and back office. They can be combined into one team under a single point of contact.
Yes. We shortlist candidates and you interview them. Once the team is running, we manage it day to day so you are not absorbing the admin.
Tell us which roles you need and the hours you need covered, and we will come back to you with a team shape to react to.
Get in touch
Ready to build your team in Cebu?
Tell us which roles you need and the hours you need covered. One managed point of contact, from the first conversation through to a team working in your tools.
