Offshore Staffing Services: Full-Time Team Members, Hired and Managed in Cebu

Offshore staffing is hiring full-time people in another country through a company that employs them there, so you get a dedicated team without opening a foreign entity. The team members are our employees; the work, the tools, the priorities and the quality bar are yours.

"Offshore" means the team sits in another country and time zone. For a US company staffing in the Philippines the gap is 13 hours from Central time (14 in winter), so our teams work the night shift in Cebu, which is your business day. "Staffing" means you get named people on a monthly rate, with no project quote and no per-minute bill. Some buyers call the same arrangement staff leasing or a dedicated offshore team; the mechanics are the same. A $50M e-commerce distributor moved support offshore in 2019 and freed its internal staff for higher-value work (Clutch, 5.0). Read every review on our Clutch profile.

We handle the employment and the office. Recruiting against your job description, screening and vetting, the employment contract under Philippine labor law, payroll, the government contributions, HMO and benefits, the workstation and the equipment, HR, attendance, coaching, and a team lead on the same shift.

You handle the work. The role itself, the tools and logins, the process documents, the priorities for the week, the quality bar and the feedback. You talk to your team members directly, in your own tools, the way you talk to anyone on your own staff. You never run a Philippine payroll, file with a Philippine agency or sign a Philippine employment contract. And you decide who joins: you interview the finalists on video before anyone starts.

"Offshore outsourcing" covers four different arrangements. Four questions separate them: who recruits the person, who employs them, who manages them day to day, and where they work.

Freelancers and marketplaces

You post the job, interview, hire and manage the person yourself. The worker is an independent contractor, usually at home, and the platform adds its fee on top of the hourly rate. There is no employer in the arrangement, and the classification question is yours. The IRS tests a worker's status on behavioral control, financial control and the relationship between the parties (independent contractor or employee?), and a contractor you direct hour by hour for years looks a lot like an employee.

A shared BPO team

The outsourcing company recruits, employs and manages the agents, and they work from its office. The catch is in the word shared: the agents handle several clients, you pay per minute, per call or per ticket, and the person who took your call this morning may never take another one for you.

An employer of record

An employer of record hires people in the Philippines on your behalf and handles payroll and compliance; you recruit and manage them yourself, remotely, and they usually work from home. With managed offshore staffing we also recruit, house and supervise the team in our office. Our side-by-side comparison of the two models covers what changes when the employer also manages the team.

Managed offshore staffing

This is our model. We recruit to your specification and you choose from the shortlist. We employ the person under Philippine law. A team lead on the same shift manages attendance, coaching and quality while you direct the work. The team works from our Cebu office, on company equipment. One monthly rate covers all of it.

1. Define the roles. On the first call we map the work, the hours, the tools, the experience you want and the number of people the volume needs, and you get a team shape and the monthly cost.
2. We recruit and vet, you choose. Every candidate goes through a skills assessment, a cultural-fit interview, a third-party background verification and a role-specific evaluation; the steps are on our thorough employee vetting page. You interview the finalists on video and choose.
3. Onboard on your tools. The team works in your systems through named accounts you issue, with the access you choose. Training runs on your process documents.
4. Go live with a team lead and a weekly review. The team starts on your hours under a team lead on the same shift. You get a weekly review of volumes, quality findings and attendance.

Offshore team management after go-live runs on two lines. The team lead on the shift handles attendance, coaching, schedules and the daily queue. Your account manager owns the relationship: the weekly check-in with you, a monthly performance report and a quarterly business review.

The team works on site at our Cebu office, never from home, on company equipment, in a production area covered by CCTV, and every team member signs confidentiality obligations and an NDA for your account.

Most roles start in 2 to 4 weeks, depending on the role. Every account has an account manager, every team member works 100 percent onsite in our Cebu office, and if someone leaves, we recruit the replacement and you interview the next shortlist.

Pricing starts from $1,500 a month for each full-time hire. One monthly rate covers salary, benefits, workstation, facility, supervision and HR. There is no hourly meter, no platform fee, no placement fee and no per-minute bill.

A US salary understates the cost of the same hire at home. The US Bureau of Labor Statistics puts employer compensation costs for private industry at $46.89 an hour worked as of June 2026, of which $32.82 is wages and $14.07, 30 percent, is benefits. In round numbers, a $45,000 salary is closer to $80,000 once you add taxes, benefits, equipment, recruiting and manager time. Clients typically save 53 to 70 percent on the salary line against the same hire in the US.

A managed team member in our Cebu office costs about a quarter of the fully loaded cost of the same US hire and, with our management on the floor, gets about twice as much done: twice as productive at a quarter of the cost. Start with one team member and add more as the work grows. Call 1-888-356-8024 for a quote.

A founder-run e-commerce retailer called the person we placed "the best employee in 13 years" (Clutch, 5.0).

No setup fees, no screening fees, no long-term contract and no minimum team size: start with one team member and add more as the work grows.

Our founder, Chris Rush, hired a Philippine BPO in 2010 and watched it fail: people slept on shift. Staff Outsourcing Solutions opened its own office in Cebu the same year, with one client, our founder's own eCommerce company, and the line our founder still uses is "I built the company I wished existed." Cheap outsourcing is the most expensive thing you will buy.

• Job stacking at home. Our team works on site in Cebu Business Park, on company equipment, under a team lead on the same shift.
• Home internet and home power. Our building has the generator and the redundant undersea cables described above.
• A manager who never wanted the rollout. An offshore team struggles when the person assigned to run it was never asked. We ask on the first call who will own the team day to day, and we put that person in the interviews and the weekly review.
• An unclear job description. We write the job description with you before recruiting opens, and every candidate is vetted against it.

On the call we take the roles, the hours, the tools and the number of people the volume needs. Then you get candidate profiles, you interview the finalists on video, and onboarding on your tools starts once you choose. From $1,500 a month per full-time position, with salary, benefits, workstation, facility, supervision and HR in the one rate. Call 1-888-356-8024 or send the form.

We reply within one business day.