A Staff Outsourcing Solutions appointment setter booking a meeting into a client's calendar from a company workstation in Cebu Business Park

What you get: qualified meetings on your calendar

The deliverable is a meeting that fits your definition of qualified, on your closer's calendar, with the notes to walk in prepared. A dedicated appointment setter or SDR, or a pod of setters with a team lead, works your list in your CRM and dialer every day on your business hours.

Every booked meeting comes with:

  • Qualification notes against the criteria you set: company fit, the decision-maker's role, the need and the timing.
  • A calendar invite sent to the prospect and your closer, confirmed the day before.
  • The call recording, where your policy allows recording, and the CRM record updated the same day.
  • A hand-off note so the closer knows what was said and what was promised.

You pay one monthly rate per team member, not a fee per appointment. The incentive is a meeting that holds, not a meeting that counts, and the setter who learned your pitch is still on your account next quarter. If your closers also need help keeping their own calendars, inboxes and follow-up paperwork in order, a virtual assistant for scheduling and admin can work alongside the setter.

B2B appointment setting services

Reaching a decision-maker at a company you want starts before the first dial. B2B appointment setting with us runs in five parts, each agreed in writing during scoping.

  • Ideal customer profile and list rules: you define the industries, company sizes, titles and territories; the list is built to those rules from sources you approve, and you own it.
  • Multi-touch sequences: phone first, with email and, where you permit it on your accounts, LinkedIn, in a cadence you sign off.
  • Qualification script: co-written with you, with the questions a meeting must answer before it is booked.
  • Hand-off to the closer: the booked meeting, the notes and the recording reach your account executive before the call.
  • Booking and confirmation: the invite goes out the same day and the prospect is confirmed the day before, so your closer's calendar holds real conversations.

Scripts and lists are reviewed with you every two weeks, so what the team says and who they call keep up with what your closers learn.

A Staff Outsourcing Solutions cold caller on a headset working a call list at a company workstation in Cebu

Cold calling services

Will they pick up the phone, and will they sound right? Both are built into how we hire and how we run the day.

  • Scripts co-written with you, with objection handling for the five or six responses your market gives, rehearsed before the first dial.
  • Call recording and QA scoring: the team lead scores a sample of calls each day against a sheet you approve, and the scores drive coaching.
  • English and accent screening in hiring: every cold caller passes a spoken English assessment and a live mock call before you meet them. Our screening steps are on thorough employee vetting.
  • Daily dial and connect targets agreed up front, with the team lead reporting against them every day.
  • Your numbers, your dialer: the team calls from accounts you control, so caller ID, recordings and call data stay yours.

Real estate cold calling

For investors and brokerages the work is seller and buyer lead calls from your lists: absentee owners, expired listings, pre-foreclosures and inbound inquiries, with a follow-up cadence that keeps a warm lead warm until your agent takes over. Our real estate industry page covers the back office; a real estate virtual assistant can carry the CRM and listing work alongside the calls.

Outsourced SDR team vs another in-house hire

Hiring one more SDR in the US means a recruiting cycle, a ramp of several months, a manager's time every week, and a seat of every tool. The hire leaves and the cycle restarts.

A dedicated outsourced SDR from us starts from $1,500 a month, all-in: salary, benefits, workstation, facility, supervision and HR. That is 53 to 70% below the fully loaded cost of a comparable US hire. The team lead and the QA layer are included, so the management load on your side is a weekly review, not a daily stand-up. For the comparison, the US Bureau of Labor Statistics publishes the median pay for sales representatives if you want to run it against your own payroll.

A managed team member in our Cebu office costs about a quarter of the fully loaded cost of the same US hire and, with our management on the floor, gets about twice as much done: twice as productive at a quarter of the cost. In practice that means one person who knows your pitch and your list, with a lead who keeps them on target.

Outsourced SDR services for SaaS companies

For software companies the SDR is onboarded on the product the way your own reps are: a demo walkthrough, the use cases by persona, and the objections your account executives hear. The work is demo booking against your qualification criteria, CRM hygiene on every touched record, and a clean hand-off to the account executive with the notes attached.

Estimate your cost

Telemarketing compliance: TCPA, Do Not Call and the Telemarketing Sales Rule

Plainly: you own the list, the consent basis and the compliance policy, and the team follows it. That means a scrub against the National Do Not Call Registry at the interval you direct, calling-hour rules kept by the prospect's time zone, call recording only where your policy requires it and the law allows it, and every opt-out written to the CRM the same day so the number is never dialed again.

None of this is legal advice. Before the first dial we ask that your counsel signs off the script, the calling policy and the consent basis, and we run to that document.

The references we work from: the FTC's guide to complying with the Telemarketing Sales Rule, the National Do Not Call Registry for telemarketers, the FCC's page on robocalls, texts and the TCPA, and for the email steps the FTC's CAN-SPAM compliance guide.

Reporting and management

You see the funnel in your own CRM every day and review it with the team lead every week. We do not quote benchmark numbers; the targets are set with you and reported against.

What we count Dials, connects, conversations, meetings set and meetings held, logged in your CRM as they happen, so your dashboard is the report.
Weekly review Thirty minutes with the team lead on the week's numbers, the objections heard and the meetings that held or fell through.
Script and list changes on a two-week cycle What the team says and who they call are updated every two weeks from what the calls and your closers tell us.
Recordings and QA scores Call recordings where your policy allows, scored daily by the team lead against a sheet you approve, with the scores in the weekly review.

Industries we book for

The playbook is the same; the list, the script and the qualification questions change by industry.

  • Financial services: advisors and lenders who need first meetings with business owners and qualified households.
  • Insurance: commercial lines and benefits brokers booking renewals reviews and new-policy conversations.
  • Healthcare: practice groups and healthcare vendors booking with administrators, under your compliance rules.
  • SaaS and technology: demo booking for sales teams that need pipeline without another in-house SDR.
  • Real estate: investors and brokerages working seller and buyer leads with a follow-up cadence.
  • Logistics: freight and 3PL providers booking with shippers and operations managers.

Our 3-step process

We help businesses find the right talent to strengthen operations, connecting you with skilled professionals aligned with your goals to drive efficiency and growth.

Consultation

Consultation

We analyze your needs, challenges and objectives.

Tailored Solution

Tailored Solution

We design a customized plan that aligns with your goals.

Ongoing support

Ongoing Support

Our team provides continuous assistance and optimizations to ensure efficiency.

A team lead reviewing the week's call report with an SDR team member in the Staff Outsourcing Solutions office in Cebu

Why Staff Outsourcing Solutions

We have built and run dedicated teams for US companies since 2010, 15 years of sales support, customer service and back-office work from one facility in Cebu Business Park. The company is SEC-registered and DOLE-compliant in the Philippines, with a US office in Nixa, Missouri, so your contract, your invoices and your point of contact are American.

Our facility has a full building generator for backup power. We have multiple redundant internet services running on separate undersea cables with direct routes to the US and beyond. This allows us to have reliable, low-latency service for our clients.

Thousands of employees across a multi-shift, multi-floor operation means a second setter can be added when the list grows, with the same team lead. Client reviews are public on Clutch. Two of them, verbatim:

“Their response times are impressive and always work with us to get to the desired outcome.” Commercial manager, a travel company, on its outsourced sales team (Clutch review, client since 2018).

“I can now grow the company without worrying if the customers are being cared for.” Owner, an apparel retailer (Clutch review, client since 2024).

7F MDCT Building, Leyte Loop, Cebu Business Park, Cebu City, 6000 Philippines. US: 1738 N Gregory Drive, Nixa, MO 65714. 1-888-356-8024.

Two colleagues talking

Frequently asked questions

The questions sales leaders ask before their first appointment setting engagement.

A dedicated appointment setter or SDR starts from $1,500 a month all-in, which is 53 to 70% below a comparable US hire. The team lead and QA layer are included in the rate.

Per month, per team member. A per-appointment fee rewards meetings that count rather than meetings that hold; a monthly rate keeps the setter working your list with the same incentive you have.

Works the list in your CRM and dialer, runs the call and email sequence, qualifies against your criteria, books and confirms the meeting, updates the record, and reports dials, connects and meetings at the end of the shift.

Yes. The team works from our Cebu facility on your business hours, in your time zone, under a team lead on the same shift. The facility runs multiple shifts, so East Coast and West Coast hours are both covered.

Yours. The team member works inside the CRM and dialer you already use, through accounts you control, so the data, the recordings and the caller ID stay yours. Tell us the platforms during scoping and we match the hire to them.

You own the list, the consent basis and the calling policy; we follow it: Do Not Call scrubs at the interval you set, calling hours by the prospect's time zone, recording only where your policy and the law allow, and opt-outs written to the CRM the same day. We ask that your counsel signs off the script and policy first; we do not give legal advice.

The start date is written into the plan: scoping, a shortlist you interview, onboarding on your product and script, then the first dials. The team lead sets a ramp target with you for the first 30 days instead of quoting a number up front.

Yes. Seller and buyer lead calls from your lists, with a follow-up cadence until your agent takes over. A real estate virtual assistant can carry the CRM and listing work alongside the calls.

Two colleagues talking

Frequently Asked Questions

Staff Outsourcing Solutions is a trusted outsourcing company that connects businesses with skilled offshore professionals. We help companies reduce costs, boost productivity and scale fast by providing tailored staffing solutions across multiple industries.

Our services cover a wide range of business needs, including:

  • Customer Experience
  • E-commerce
  • Creative Services
  • Data Analytics
  • IT & Development
  • VA & Admin Support
  • Management Consulting
  • Healthcare Support

We work with startups, SMEs and enterprise-level clients across industries such as retail, healthcare, real estate, e-commerce, finance, logistics and more.

We focus on long-term partnerships, not just headcount. Our approach emphasizes cultural alignment, accountability, data security and performance tracking so clients get quality output, not just manpower.

We're headquartered in the Philippines, one of the world's top outsourcing hubs known for its highly educated, English-speaking workforce and strong work ethic.

Absolutely! Whether you need a full offshore team or just one specialist, we tailor our staffing solutions to match your operational goals, business hours and budget.

Our team includes professionals with years of experience in their respective fields. We handle recruitment, training and performance management so you receive capable, ready-to-work talent.

Yes! We prioritize data protection with strict internal protocols, NDA agreements, secure devices, and access controls and confidentiality obligations applied to every account.

You can start with a quick consultation where we assess your staffing needs. From there, we'll send candidate profiles, arrange interviews and handle onboarding once you choose your team.

Our clients typically see reduced overhead, improved operational focus and scalable growth within the first few months. We're committed to being a true extension of your team.

Our solutions

Our solutions are tailored to meet the needs of diverse industries, including:

  • E-commerce and Retail
  • Telecommunications
  • Information Technology
  • Health Care
  • Financial Service and Accounting
  • Transport and Logistics
  • Real Estate
  • Travel and Tourism
  • Insurance
  • Education
  • Advertising and Marketing
  • Manufacturing
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Get in touch with us

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