Logistics BPO Services: Freight Back Office and Supply Chain Outsourcing from Cebu, Philippines

Every load starts as data: a rate confirmation, a tender email or a customer order. The team enters loads into your TMS, checks pickup and delivery details against the order and flags anything missing before the load moves. Changes to dates, appointments and references are updated as they come in, so dispatch and accounting work from the same record.

Shippers want to know where their freight is. The team runs check calls with drivers and carriers, reads tracking portals, updates load status in your TMS and sends your customers updates at pickup, in transit and at delivery. Delays and exceptions go to the person you name, with the facts already gathered.

The same team can answer customer questions from the load record. Phone handling is covered on our inbound customer service page, and written channels on our chat and email support page.

The team can collect and check carrier packets: insurance certificates, tax forms, agreements and the other documents your onboarding requirements list. They set up carrier profiles, track expiring documents and keep your carrier records current.

Every check follows your compliance rules and your approval steps. The team works under your company's operating authority and in your systems; carrier approval decisions stay with the people you name.

Dispatchers lose hours to the work around their decisions. The team can book pickup and delivery appointments, confirm schedules with shippers and receivers, send load details to carriers and help with scheduling and route planning under your dispatchers' direction.

A load is not done until the paperwork is. The team collects proofs of delivery and bills of lading, matches them to the load, chases what is missing and files everything for billing. They can prepare invoices, match carrier bills and follow up on open receivables, inside your billing rules.

See our billing and collections, back-office outsourcing services and data entry outsourcing pages for how that work is set up.

Freight moves at night and on weekends. Hours are set around your operation, from a single US business-day shift up to 24/7 across shifts, covering East Coast and West Coast hours, nights and weekends.

When peak season or a new customer is coming, team members can be added ahead of it, under the same team lead.

• Hiring. Every candidate goes through a skills assessment, a written and spoken English check, background verification and a role-specific evaluation before you meet them. The full process is on our thorough employee vetting page.
• Training on your business. Onboarding covers your TMS, lanes, customers, carrier requirements and escalation steps.
• Management on the floor. A team lead on your shift reviews the work and reports against your targets.
• Security. NDA agreements, secure devices, access controls and confidentiality obligations apply to every account. Team members work on-site in our office, and you set their access in your own systems.

A dedicated team member starts from $1,500 a month, all-in: salary, benefits, workstation, facility, supervision and HR. You pay one monthly rate per team member, so the person who learned your lanes and carriers is still on your account next peak season.

Our founder runs his own companies on the same math. A managed team member in our Cebu office costs about a quarter of the fully loaded cost of the same US hire and, with our management on the floor, gets about twice as much done: twice as productive at a quarter of the cost. On the salary line alone, clients typically save 53 to 70 percent.

We have built and run dedicated teams for US companies since 2010: 15 years of customer service and back-office work from one facility in Cebu Business Park. The company is SEC-registered and DOLE-compliant in the Philippines, with a US office in Nixa, Missouri. Thousands of employees and a 1,000-seat capacity across a multi-shift, multi-floor operation mean your team can grow when your freight does.

Our facility has a full building generator for backup power. We have multiple redundant internet services running on separate undersea cables with direct routes to the US and beyond. This allows us to have reliable, low-latency service for our clients.

Tell us your load volume, your systems and your hours, and we will show you what a dedicated logistics back-office team looks like and what it costs.

Or call 1-888-356-8024.