Travel BPO Services: Travel and Tourism Outsourcing from Cebu, Philippines

Your team can take new reservation requests by phone, chat and email, check availability, build and confirm bookings in your platform, send confirmations and answer the questions travelers ask before they go.

Every booking follows your pricing, your terms and your approval steps, and anything outside them goes to the person you name. Phone handling is covered in more detail on our inbound customer service page, and written channels on our chat and email support page.

Plans change. Flights move, a traveler gets sick, a tour sells out. The team handles date and name changes, rebookings, cancellations and the follow-up that goes with them, inside your change and cancellation policies.

When something goes wrong during a trip, travelers want a person who can see their booking and act on it. The team works your issue playbook: look up the booking, contact the supplier, offer the options your policy allows and escalate what needs your decision. Every change is noted in the booking record.

The team can coordinate with your hotels, tour operators, transport providers and other suppliers: requesting and checking confirmations, passing on special requests, chasing missing vouchers and updating your records when a supplier changes something. You keep the supplier relationships and the contracts.

Travelers write and call at every hour, often from another time zone. Hours are set around your customers, from a single US business-day shift up to 24/7 across shifts. Our facility runs multiple shifts, so East Coast and West Coast hours, nights and weekends can all be covered.

When a holiday rush or a new season is coming, team members can be added ahead of it, under the same team lead.

Between calls and messages, the same team can carry the back-office work: entering and updating booking records, reconciling supplier confirmations, maintaining traveler and product data and preparing the reports you ask for. See our back-office outsourcing services and data entry outsourcing pages for how that work is set up.

• Hiring. Every candidate goes through a skills assessment, a written and spoken English check, a review of their customer service background, background verification and a role-specific evaluation before you meet them. The full process is on our thorough employee vetting page.
• Training on your business. Onboarding covers your destinations and products, your booking platform, your change and cancellation policies, your suppliers and the tone you want travelers to hear.
• Management on the floor. A team lead on the same shift reviews the work, coaches the team and reports against the targets you set.
• Security. NDA agreements, secure devices, access controls and confidentiality obligations apply to every account. Team members work on-site in our office, and you set their access in your own systems.

A dedicated team member starts from $1,500 a month, all-in: salary, benefits, workstation, facility, supervision and HR. You pay one monthly rate per team member, so the person who learned your products and suppliers is still on your account next season.

Our founder runs his own companies on the same math. A managed team member in our Cebu office costs about a quarter of the fully loaded cost of the same US hire and, with our management on the floor, gets about twice as much done: twice as productive at a quarter of the cost. On the salary line alone, clients typically save 53 to 70 percent.

We have built and run dedicated teams for US companies since 2010: 15 years of customer service and back-office work from one facility in Cebu Business Park. The company is SEC-registered and DOLE-compliant in the Philippines, with a US office in Nixa, Missouri. Thousands of employees and a 1,000-seat capacity across a multi-shift, multi-floor operation mean your team can grow when your bookings do.

Our facility has a full building generator for backup power. We have multiple redundant internet services running on separate undersea cables with direct routes to the US and beyond. This allows us to have reliable, low-latency service for our clients.

Client reviews are public on Clutch. One of them:

"Their response times are impressive and always work with us to get to the desired outcome." Commercial manager, a travel company (Clutch review, client since 2018).

Tell us your booking volume, your channels and your hours, and we will show you what a dedicated travel support team looks like and what it costs.

Or call 1-888-356-8024.