Real Estate Outsourcing for Brokerages and Property Managers

The team can build and update listings in your MLS and listing tools from the details your agents supply, upload photos and documents, keep prices and status changes current, and check that what shows on portals matches your records. Open house notices and new-listing emails go out on your schedule, from your templates.

From accepted offer to closing, the team tracks every file against your checklist: collecting documents, chasing missing signatures, logging deadlines, sending reminders to the parties and keeping the file complete for your broker's review. Judgment calls go to the agent or broker you name.

The team logs new leads, removes duplicates, tags contacts by source and stage, updates notes after each touch and keeps your pipeline reports current.

For investors and brokerages that need seller and buyer conversations booked, our real estate cold calling team works your lists with a follow-up cadence until your agent takes over.

For property managers, the team answers tenant and owner questions by phone, email and chat, logs maintenance requests, coordinates scheduling with your vendors and keeps every conversation on the tenant or owner record. Rental applications are entered and tracked, and approvals stay with your managers. The setup follows our customer support outsourcing model.

The team enters lease terms and key dates into your software, files and indexes documents, tracks renewal and expiry dates and prepares the notices your templates call for, for your managers to approve and sign. See our back-office outsourcing services and data entry outsourcing pages for how that work is set up.

The team can prepare listing flyers, social posts and email campaigns from your brand templates, pull the listing, sales and rent data your agents use for market reports, and compile monthly owner reports from the figures in your systems. The analysis, the pricing and the advice stay with your people.

Our team members are not licensed real estate agents or brokers. Showings, negotiations, pricing opinions and advice to buyers, sellers, landlords and tenants stay with your licensed agents and managers. The team works inside your brokerage's policies and the compliance rules you set, and escalates anything outside them.

• Hiring. Every candidate goes through a skills assessment, a written and spoken English check, background verification and a role-specific evaluation before you meet them. The full process is on our thorough employee vetting page.
• Training on your business. Onboarding covers your market, your systems, your checklists and the tone you want clients and tenants to hear.
• Management on the floor. A team lead on the same shift reviews the work, coaches the team and reports against the targets you set.
• Security. NDA agreements, secure devices, access controls and confidentiality obligations apply to every account. Team members work on-site in our office, and you set their access in your own systems.

A dedicated team member starts from $1,500 a month, all-in: salary, benefits, workstation, facility, supervision and HR. You pay one monthly rate per team member, and you can add team members ahead of a busy season or reduce them when volume drops.

A managed team member in our Cebu office costs about a quarter of the fully loaded cost of the same US hire and, with our management on the floor, gets about twice as much done: twice as productive at a quarter of the cost. On the salary line alone, clients typically save 53 to 70 percent.

We have built and run dedicated teams for US companies since 2010: 15 years of back-office and customer service work from one facility in Cebu Business Park. The company is SEC-registered and DOLE-compliant in the Philippines, with a US office in Nixa, Missouri. Thousands of employees and a 1,000-seat capacity across a multi-shift, multi-floor operation mean your team can grow with your office, on East Coast or West Coast hours.

Our facility has a full building generator for backup power. We have multiple redundant internet services running on separate undersea cables with direct routes to the US and beyond. This allows us to have reliable, low-latency service for our clients.

Tell us your volume, your systems and your hours, and we will show you what a dedicated back-office team looks like and what it costs.

Or call 1-888-356-8024.